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7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Important: Shipping fee for return will not be covered by Horizon Diecast. The customer is responsible for any shipping fee. Shipping fee for the original order will also not be refunded.
For Preorder items: If the buyer decides to cancel preorder items, a 5% restocking fee will be charged. However, if we decide to cancel an order due to issues on our end, no fees will be charged.
Dear Customer Service,
I am writing to express my concern regarding order #25375, which was shipped on June 28th, 2025, and which I have yet to receive. As of today, there has been no update on its status, and I have not received any information regarding its whereabouts.
Please note that I am not seeking a refund — I simply wish to receive the Street Weapon 1:64 NISSAN LBWK ER34 Special Edition - Chrome Green that I ordered. I had been looking forward to this item, and I must say I am truly disappointed by both the delay and the lack of communication.
I kindly ask that you investigate this matter urgently and provide me with an update on the shipment as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Manuel Salvador
Standard $9 shipping for orders between $50 - $99. Free shipping for orders above $100+.
Need to contact us? Send us an e-mail at horizondiecast@gmail.com
