7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Important: Shipping fee for return will not be covered by Horizon Diecast. The customer is responsible for any shipping fee. Shipping fee for the original order will also not be refunded.
For Preorder items: If the buyer decides to cancel preorder items, a 5% restocking fee will be charged. However, if we decide to cancel an order due to issues on our end, no fees will be charged.
I have a few other G-Fan dioramas and this one is by far much more details in terms of the number of pieces you get. There were 2 pieces that were broken off, which maybe speaks to G-Fans packaging quality but they were easily glued back. This is the first time I ordered from Horizon Diecast and they have been great throughout the pre-order process when I had questions. Shipping was fast once the items came in and the package was extremely well packaged. I just put in another pre-order. Thanks.
G.Fans 1:64 Diorama McDonald's Building
After completion, this diorama stands out nicely. This is the 3rd I have purchased and was a little tough with some of the parts to attach and snap into place. I have sent customer service an email, they asked for pictures, now just waiting to hear back for some assistance. Overall great purchase, good price point, great shipping.
G.fans make good quality sets with nice detail, especially for the price.
Standard $8 shipping for orders between $50 - $99. Free shipping for orders above $100+. (Canada/US)
Need to contact us? Send us an e-mail at horizondiecast@gmail.com