We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
For Preorder items: If the buyer decides to cancel preorder items, a 5% restocking fee will be charged. However, if we decided to cancel an order due to issues on our end, no fees will be charged.
Purchased 2 and the wiring was bad on one of them and only 1/2 of the lights worked on the other (another connection issue). You could tell it was not put together well and the pieces did not fit as well as they should have. Horizon responded quickly but unfortunately did not have any replacement parts. Would not buy this brand again.
Amazing detail and quality
Wait over 4 months to receive the item. Easy installation. Love it very much. Will order some more different styles for sure.
Standard $8 shipping for orders between $50 - $99. Free shipping for orders above $100+. (Canada/US)
Need to contact us? Send us an e-mail at horizondiecast@gmail.com