7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Important: Shipping fee for return will not be covered by Horizon Diecast. The customer is responsible for any shipping fee. Shipping fee for the original order will also not be refunded.
For Preorder items: If the buyer decides to cancel preorder items, a 5% restocking fee will be charged. However, if we decide to cancel an order due to issues on our end, no fees will be charged.
I placed an order for 5 1/64 die-cast cars on January 2023. There were some pre-ordered items on there. I didn’t receive it until January 2024. I realize the pre-orders take time, During this whole process it was me that initiated communication. The die-cast cars i finally received were amazing but I am disappointed with the customer service. I know the car that was holding up the shipment took time to get to Horizon but I know that other vendors that I buy from received it much earlier.
Standard $8 shipping for orders between $50 - $99. Free shipping for orders above $100+. (Canada/US)
Need to contact us? Send us an e-mail at horizondiecast@gmail.com